Resource Manager

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Resource Manager

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The Resource Manager’s primary responsibility is to plan and assist with resourcing for all potential and assigned projects.

The Resource Manager (RM) is responsible for matching the right creative talent with the appropriate level of staffing needed to ensure projects and ongoing client work remain on course and on budget. These individuals serve as a liaison between all teams with a vested interest in the resourcing of any given engagement. This includes Project Managers, Client Engagement Directors, discipline leads, Creatives and other subject matter experts. The RM also works directly with Talent Acquisition/HR to facilitate appropriate creative resources and staffing based on an aggregate understanding of client/project requirements.

Essential Duties and Responsibilities as Resource Manager

  • Maintain constant knowledge of current and upcoming projects and business activities as they relate to resourcing
  • Collaborate with Creative Directors to identify appropriate resource requirements accounts and project work
  • Point of contact for internal and external creative resourcing in support of agency and client goals
  • Attend project kick offs, standing resourcing meetings, and project management stand ups to facilitate assignments and collaboratively resolve conflicts for ongoing or upcoming work.
  • Manage resourcing forecast reports for the creative team based on input from weekly (regular) meetings and the Project Management (PM) Team
  • Manage and resolve resource booking conflicts for internal and external creative resources
  • Understand creative staff’s skill sets to help match talent with work assignments to foster exceptional creative work and timely delivery
  • Assist creative directors with understanding priority deliverables and meetings. Also provide timely performance reviews and 360 degree assessments of the creative team
  • Arrange weekly or regular meetings with the VP, Director of Delivery to discuss all active work and new business to stay informed of workload and potential issues
  • Receive, analyze and report on utilization reports to VP, Director of Delivery as needed
  • Assist Creative Directors with identifying freelance and contract resources that meet agency quality standards; procure a constant flow of portfolios and work samples from outside sources and potential staff to help assess, recruit and hire creative resources (working with HR)
  • Point of contact for indoctrination of agency process for freelancers/contract and new creative hires
  • Recommend process improvements for resource management
  • Help manage utilization of creative teams working to resolve under or over allocations of current creative staff members
  • Assist PM’s adherence to job set up, project approvals, scheduling, time, and financial management including estimating, billing policies and process

Additional Responsibilities as a Member of the Delivery Team

As part of the Delivery Team, the RM should embody the ongoing performance and values Wray Ward staff and clients should expect:

  • Problem solving, responsive, reliable
  • A good listener, comfortable giving and receiving feedback; solution oriented
  • Imaginative, respect and trust process, energized by creativity

Communication Skills

  • Ability to listen, prioritize, and organize while being mindful of details and schedules
  • Ability to assess needs and match resources for clients and projects for creative excellence and smooth and efficient workflow
  • Ability to communicate in a clear, coherent and diplomatic manner
  • Ability to communicate the role of RM agency-wide, building confidence and understanding of this disciplined approach to assist with workflow
  • Help the PM Group Director inspire trust and teamwork among the PM Team and Creative Team
  • Ability to work for effective outcome for client, team and agency, assisting the PM director and creative team with resource management


  • Bachelor's degree
  • 5+ years of Agency production experience preferred
  • Proficient with Workfront and Microsoft Office products
  • General knowledge of capabilities of Adobe products
  • General understanding of creative skill sets needed from layout to programming for digital work
  • Highly organized and detail oriented

Our Mission

Day in and day out, we will passionately create the most innovative, engaging and effective work in the home category — we will live it, we will breathe it and we will own it.

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This job description serves as an overall summary of responsibilities for the position outlined. Please note it is subject to change with specific expectations associated with the position.

Candidates must possess authorization to work in the United States, as it is not the practice of Wray Ward to sponsor individuals for work visas. Wray Ward participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Wray Ward is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Culture Alignment

At Wray Ward, we firmly believe that internal and client relationships are a key to our success. Certain attitudes define how we work and are important in what we seek for our culture and mission. Key Agency attitudes are: