A Client Engagement Senior Manager loves their clients! They passionately cultivate client relationships that are enduring and trusted.
Client Engagement Senior Managers (CESM) also work closely with their Client Engagement Associate Directors and Client Engagement Managers to act as a collective team, planning and implementing client projects, by drawing on our internal teams’ skills to help their clients meet their marketing communications goals. CESMs love a great idea, and go the extra mile to foster brand team creativity and brand-building ideas, while always ensuring that ideas are on strategy and well positioned to gain support within client organizations.
Essential Duties & Responsibilities as Client Engagement Senior Manager
Trust building
Perceived as someone the client can confide in
Manage successful and trust-based relationships with clients
Ability to manage others on their teams
Ensure that the strategic goals of the brand/client are communicated to the client team and met through the work
Work closely with the Insights team to frame and participate in strategy development and to set and measure brand goals
Knowledgeable of our Earned, Owned, Paid and Shared media offerings
Help the Insights team analyze research and present findings to clients
Works closely and effectively with team members including project managers so that projects proceed as anticipated and strategic goals are met, anticipating obstacles and aggressively addressing concerns that could undermine client relationships
Connect marketing goals and strategic solutions to the broader business context
Demonstrate strong problem-solving abilities and foster innovative solutions
Ensure that the client team meets the agency goal of providing a continuous flow of brand-building ideas
Always strive for the best results and maintain excitement about involvement with clients and their brands
Collaborate with the Client Engagement Associate Director on client plans and budgets and follow up on how the plans are being implemented
Make good use of insights to stay informed and leverage industry trends
Intuitively understand the dynamics of clients’ businesses
Stay in tune with all account activity and anticipate potential issues or dissatisfaction, proactively taking steps to remedy concerns
Present plans, recommendations, creative work and analysis to clients
Pinpoint and lead organic growth opportunities within existing business
Oversee the successful onboarding of new clients and perhaps employees
Communication Skills
Demonstrate excellent written, verbal and listening skills
Be comfortable and adept in representing Wray Ward with a client’s senior management
Demonstrate outstanding presentation skills in formal and informal settings and be an excellent meeting leader
Communicate in a clear, coherent and professional manner
Be self-assured as well as sensitive when leading client team members
Maintain a candid professional relationship with other Wray Ward staff
Additional Responsibilities
Be a team builder and a team player
Inspire a contagious passion for strategic creative solutions
Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk
Respect all equally, internally and externally
Passionately uphold the agency brand, culture and values
Collaborate among multiple departments effectively and efficiently
Be accountable for meeting goals and expectations
Qualifications
5-7 years of agency experience in leading account projects or equivalent client experience
Demonstrated success in attracting, managing and growing clients
Proven track record of taking projects and initiatives from insights to objectives to strategies to tactics
Bachelor’s degree
Must be Charlotte-based or willing to relocate
Ability to be onsite Tuesdays, Wednesdays, and Thursdays