Client Engagement Senior Manager

Apply for this role

Client Engagement Senior Manager

Apply for this role

A Client Engagement Senior Manager loves their clients! They passionately cultivate client relationships that are enduring and trusted.

Client Engagement Senior Managers (CESM) also work closely with their Client Engagement Associate Directors and Client Engagement Managers to act as a collective team, planning and implementing client projects, by drawing on our internal teams’ skills to help their clients meet their marketing communications goals. CESMs love a great idea, and go the extra mile to foster brand team creativity and brand-building ideas, while always ensuring that ideas are on strategy and well positioned to gain support within client organizations.

Essential Duties & Responsibilities as Client Engagement Senior Manager

Trust building

  • Perceived as someone the client can confide in

  • Manage successful and trust-based relationships with clients

  • Ability to manage others on their teams

  • Ensure that the strategic goals of the brand/client are communicated to the client team and met through the work

  • Work closely with the Insights team to frame and participate in strategy development and to set and measure brand goals

  • Knowledgeable of our Earned, Owned, Paid and Shared media offerings

  • Help the Insights team analyze research and present findings to clients

  • Works closely and effectively with team members including project managers so that projects proceed as anticipated and strategic goals are met, anticipating obstacles and aggressively addressing concerns that could undermine client relationships

  • Connect marketing goals and strategic solutions to the broader business context

  • Demonstrate strong problem-solving abilities and foster innovative solutions

  • Ensure that the client team meets the agency goal of providing a continuous flow of brand-building ideas

  • Always strive for the best results and maintain excitement about involvement with clients and their brands

  • Collaborate with the Client Engagement Associate Director on client plans and budgets and follow up on how the plans are being implemented

  • Make good use of insights to stay informed and leverage industry trends

  • Intuitively understand the dynamics of clients’ businesses

  • Stay in tune with all account activity and anticipate potential issues or dissatisfaction, proactively taking steps to remedy concerns

  • Present plans, recommendations, creative work and analysis to clients

  • Pinpoint and lead organic growth opportunities within existing business

  • Oversee the successful onboarding of new clients and perhaps employees

Communication Skills

  • Demonstrate excellent written, verbal and listening skills

  • Be comfortable and adept in representing Wray Ward with a client’s senior management

  • Demonstrate outstanding presentation skills in formal and informal settings and be an excellent meeting leader

  • Communicate in a clear, coherent and professional manner

  • Be self-assured as well as sensitive when leading client team members

  • Maintain a candid professional relationship with other Wray Ward staff

Additional Responsibilities

  • Be a team builder and a team player

  • Inspire a contagious passion for strategic creative solutions

  • Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk

  • Respect all equally, internally and externally

  • Passionately uphold the agency brand, culture and values

  • Collaborate among multiple departments effectively and efficiently

  • Be accountable for meeting goals and expectations


  • 5-7 years of agency experience in leading account projects or equivalent client experience

  • Demonstrated success in attracting, managing and growing clients

  • Proven track record of taking projects and initiatives from insights to objectives to strategies to tactics

  • Bachelor’s degree

  • Must be Charlotte-based or willing to relocate

  • Ability to be onsite Tuesdays, Wednesdays, and Thursdays

Our Purpose

To build a strong, diverse, joyful group of strategic and creative thinkers and doers who intentionally honor each other’s individuality, boldly deliver for our clients, and contribute inspired solutions to help make our community a better place for all to thrive.

Our Vision

Wray Ward is the recognized leader and sought-after agency partner in the home and building category for our extraordinary industry experience and people; highly strategic, boldly creative and better performing work; and superior service and delivery.

Our Mission

Day in and day out, we will passionately create the most innovative, engaging and effective work in the home category — we will live it, we will breathe it and we will own it.

Please note: If your browser is experiencing difficulty opening the “Apply for this role” link, please send your resume and other materials directly to

This job description serves as an overall summary of responsibilities for the position outlined. Please note it is subject to change with specific expectations associated with the position.

Candidates must possess authorization to work in the United States, as it is not the practice of Wray Ward to sponsor individuals for work visas. Wray Ward participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Wray Ward is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Culture Alignment

At Wray Ward, we firmly believe that internal and client relationships are a key to our success. Certain attitudes define how we work and are important in what we seek for our culture and mission. Key Agency attitudes are: