Client Engagement Executive Director

Apply for this role

Client Engagement Executive Director

Apply for this role

Diplomat, advisor, team player and confidant begin to describe the skill set we look for in the leader of our Client Engagement team.

Diplomat, advisor, team player and confidant begin to describe the skill set we look for in the leader of our Client Engagement team. A key Management team member, this person will:

  • Help our CE team flourish as passionate team leaders and brand champions with the goal of imagining and creating better-performing work

  • Represent our agency at the highest levels, interacting with an enviable client roster and fostering the strongest alliances

  • Contribute to our strategic insights, creative process, connections planning and business development efforts since great minds know no boundaries

  • Troubleshoot concerns with any partners on behalf of our agency toward the goal of achieving everyone’s success

  • Contribute to developing and achieving yearly goals

In short, this person will touch almost everything that matters most to our fast-growing agency of more than 150 team members. Experience, dedication, fearlessness and a passion for mentoring are givens for this position. Great humor and warmth are desirable.

Essential Duties & Responsibilities as Client Engagement Executive Director

  • Be a leader, role model, mentor and advocate, familiar with each client and senior CE team member

  • Be accountable for client success and growth on every front — strategy, relationship, client development, performance, satisfaction and profitability

  • Interact directly with select clients in conjunction with the CE team and Executive Vice President to develop organic opportunities or address concerns

  • Take ultimate responsibility for ensuring that we deliver better-performing work that exceeds client expectations

  • Demonstrate understanding of our continually changing industry and all aspects of our business

  • Enhance the partnership between CE and the Project Management, Insights, Connections and Creative teams

Communication Skills

  • Be an articulate and persuasive advocate for our brand

  • Demonstrate excellent written, verbal and listening skills

  • Be comfortable and adept in representing Wray Ward with a client’s senior management team

  • Demonstrate outstanding presentation skills in formal and informal settings

  • Maintain a candid, trusted relationship with other managers, officers and directors


  • Love for the business and the industry

  • 15+ years of agency leadership experience

  • Proven experience in building, managing and growing client relationships

  • Proven experience inspiring, growing and managing high-performing teams

Our Mission

Day in and day out, we will passionately create the most innovative, engaging and effective work in the home category — we will live it, we will breathe it and we will own it.

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This job description serves as an overall summary of responsibilities for the position outlined. Please note it is subject to change with specific expectations associated with the position.

Candidates must possess authorization to work in the United States, as it is not the practice of Wray Ward to sponsor individuals for work visas. Wray Ward participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Wray Ward is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Culture Alignment

At Wray Ward, we firmly believe that internal and client relationships are a key to our success. Certain attitudes define how we work and are important in what we seek for our culture and mission. Key Agency attitudes are: