7 Frequently Asked Email Marketing Questions, Answered

  • Categories:

    Content Marketing

  • Date:

    August 18, 2022

7 Frequently Asked Email Marketing Questions, Answered



Content Marketing

Email marketing is so central to marketing automation that I’ve heard people use the two terms interchangeably — and while they aren’t one and the same, it’s true that email is the cornerstone of any solid marketing automation strategy.

However, it’s not always easy to determine the right goals or how to achieve them. After all, email marketing is a broad term, even if you’re an expert on the subject. To remedy this, I sat down and candidly answered seven of the most frequently asked questions clients ask about email marketing.

Let’s take a deep dive into how this practice can work for you.

1. What can I use email marketing for?

Pretty much anything! You can use email marketing for any stage of the buyer’s journey, as long as you do it thoughtfully. The way I see it, your brand should always have something impactful to say to help move a customer to the next stage, no matter where they are in the journey. The buyer’s journey is never linear — and you obviously can’t anticipate every need — but email is great because we can try to anticipate behaviors based on past email or site interactions. It’s very flexible.

For example, when marketing to builders, home improvement brands can build a personalized relationship with contacts by tailoring emails to the builders’ respective stage in the journey. Is the builder still researching solutions to a construction challenge? Comparing some of the brand’s own products? Looking for how-to information to educate and train their crew?

2. Are there different kinds of marketing emails? What are they?

The first type of marketing email that comes to mind is a newsletter, which can be monthly, weekly or even daily. These generally talk about what’s happening at your company or highlight industry trends, thought leadership topics or new products, feeding relevant content to your clients or customers. For example, some Wray Ward client newsletter topics are seasonal. Relevance is crucial — there’s this thought that people will care about what you’re doing because you’re doing it, but most customers want to know how it will help them.

Besides newsletters, some other common themes for email marketing include:

  • Product promotion

  • Sales outreach and promotional discounts

  • Lead nurturing emails to move recipients to the next stage in the buyer’s journey

3. What are some of the benefits of email marketing?

The biggest benefit is that people who receive your marketing emails have opted in to hearing from your brand and put some degree of trust in it. With email marketing, you can really nurture that trust and grow it by sending them specialized and tailored content about the products and services they are most interested in. Similarly, establishing direct relationships with recipients is another benefit. Along the way, more of your customers will spend time reading your emails as opposed to treating it like an interruptive message that they just scan and delete.

On the flipside, it’s important not to abuse the trust customers place in you and your brand. Your outreach should never feel like spam due to email frequency or because you share content that doesn’t interest them.

4. How can I get started with email marketing?

I’ve talked to clients who say, “We want to do it, but we just don’t have time,” and while that sentiment might be true, it’s often fueled by some misconceptions.

There’s an idea that you need perfect designs or content to start utilizing email marketing, and that simply isn’t true — in fact, those imperfections can even be leveraged. We have a client who said they wanted their email outreach to be “scrappy and engaging,” and I love that.

It’s important to remember when starting out that any subscribers you’ve accrued have opted in to hear from you. In other words, they want to be engaged and build a relationship. Creating a thoughtful strategy that you know is going to attract this kind of subscriber with relevant, helpful content is the best starting point.

Once you have a strategy in place, you can get buy-in from your team and leadership to enhance your campaign and put resources into content creation, design and all of those elements that worried you to begin with.

5. How do I measure success when it comes to email marketing? How will I know when it’s working?

It’s really important to identify your goal before launching a campaign; knowing the end point will help you figure out how to measure its effectiveness. Your goal should always be something that you can translate to a key performance indicator.

For example, lower-funnel, purchase-oriented emails need to be measured against conversion actions such as filling out a contact form or reaching out to sales representatives — anything that shows that they’re serious about making a purchase or subscribing to a service you offer.

It’s easy to measure campaigns against basic statistics including open rate, click rate and traffic to site. But unless you’re looking purely for awareness, your goal should always be more intentional or directional. Sharing information with leads is important, but it’s even more critical to understand if they’re engaging with you in a meaningful way or are close to making a purchase of some kind.

6. How can email marketing fit into my marketing automation strategy?

Email marketing is the star of the marketing automation show, with people sometimes conflating the two. As for how email fits into an automation strategy, there are a number of ways. For example, someone can fill out a form for a PDF document on your website, which will set off a chain reaction that sends the person emails.

What goes on behind the scenes of an email marketing campaign is important, and that’s where automation comes in. In fact, when a form triggers emails, that’s an example of automation at work. Automation also allows for tools such as internal notifications that are sent to your sales team when someone fills out a form. Furthermore, any action that customers take can factor into lead scoring, which bubbles up to the sales team based on engagement, essentially saying, “This person is really engaged. You should reach out to them.”

Without automation, you would have all of this engagement but potentially not know what to do with it. On the other hand, automation in tandem with email marketing helps you manage and scale your efforts.

7. How can I make better use of email marketing?

Getting something thoughtful and strategic in place is half the battle. Without a concrete plan, your emails might be reaching your audience but not building toward anything, which can potentially result in wasted efforts if your leads don’t make the leap to customer status.

Optimization will take your email marketing to the next level. You should never become totally complacent with even the most solid strategy. Instead, A/B testing and optimization based on trends and previous campaigns will help you consistently make your email outreach stronger and more successful. “Optimizations” can be as small as changing the color of a call-to-action button or leaning into a new genre or tone in your content. These small but mighty improvements will build up to next-level email quality.

Personalization is a more advanced technique, but personalizing your emails based on data collected can also be effective in getting focused, relevant content in front of leads. With personalization, one email can look different to people depending on their interests or actions — and it’s all possible through automation.

To learn more about increasing your productivity and efficiency with marketing automation techniques, check out our blog post detailing seven ways to boost your business using marketing automation.

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